BOOKING INFORMATION
Refund & Cancellation Policy
Cancellation and refund terms depend on the flights, hotels, visas, transport and other services reserved for your booking. Your quotation and confirmation will show the specific conditions that apply.
Before you confirm
Please review the total price, payment deadlines, inclusions and cancellation terms before making payment. A service may become non-refundable once it is reserved, ticketed, submitted or paid to a supplier.
If you cancel
Tell us in writing as soon as possible at info@umrahhospitality.com. Any refund will be calculated after deducting applicable supplier charges, issued tickets, visa or processing costs, administration charges disclosed for the booking and other non-recoverable amounts.
If you request a change
Date, name, hotel, room, flight or service changes remain subject to availability. Supplier fare differences and amendment fees may apply. We will explain the available options before processing a requested change.
Supplier cancellation or significant change
If a supplier cancels or materially changes a confirmed service, we will communicate the available replacement, credit or refund options provided under the relevant supplier terms and applicable rules.
Refund timing
Approved refunds are returned through the appropriate payment route after recoverable funds are received from the relevant suppliers. Processing time varies by supplier and payment provider, and we will keep you informed of material updates.
Visa outcomes and unused services
Visa approval is controlled by the relevant authorities. Application and processing costs may be non-refundable once submitted. Services missed or unused by a traveller are normally non-refundable unless the applicable supplier terms state otherwise.