Last updated: 29 July 2026
Umrah Hospitality respects your privacy. This policy explains what information we collect through this website, why we use it, and the choices available to you.
Information we collect
When you contact us or request a quotation, we may collect information you provide, including your name, email address, telephone or WhatsApp number, departure location, intended travel dates or month, trip duration, hotel preference, number of travellers, room requirements, enquiry topic, and any additional requirements you enter.
Our website may also collect limited technical information automatically, such as your IP address, browser and device type, pages visited, referring page, and cookie or analytics identifiers.
How we use your information
- To respond to questions and quotation requests
- To prepare and discuss suitable Umrah travel options
- To provide customer service and follow up on an enquiry
- To operate, secure, troubleshoot, and improve the website
- To measure website and advertising performance where analytics or advertising tools are enabled
- To meet legal, regulatory, accounting, or fraud-prevention requirements
Submitting a form gives us permission to use the information for that enquiry. We will only send promotional messages where you have consented or where otherwise permitted by applicable law, and you may ask us to stop at any time.
Where enquiries are sent
Quotation-form enquiries are routed to operations@umrahhospitality.com. Contact Us and general website enquiries are routed to info@umrahhospitality.com.
Cookies, analytics, and advertising
We may use essential cookies to make the website work and may use analytics or advertising technologies to understand visits, measure campaigns, and improve our services. Where required, non-essential technologies will be used according to your consent choices. You can also control cookies through your browser settings, although disabling some cookies may affect website features.
Sharing your information
We do not sell your personal information. We may share relevant information with trusted service providers that support our website, email, hosting, analytics, advertising, customer service, or travel arrangements. If you proceed with a booking, relevant details may also be shared with suppliers such as hotels, transport providers, visa-service providers, airlines, or other partners needed to arrange the requested services. These organisations may process information in other countries under their own legal obligations and privacy practices.
Retention and security
We keep personal information only for as long as reasonably needed for the enquiry, service, record-keeping, dispute resolution, fraud prevention, or legal obligations. We use reasonable organisational and technical measures to protect information, but no online system or email transmission can be guaranteed completely secure.
Your choices and rights
Depending on your location, you may have rights to request access to, correction of, deletion of, restriction of, or a copy of your personal information, or to object to certain uses. You may also withdraw consent where processing relies on consent. We may need to verify your identity before completing a request, and some information may need to be retained where required by law.
Children’s privacy
This website is not intended for children to submit enquiries independently. A parent or guardian should provide information for travellers who are minors.
External links and policy updates
Our website may link to third-party websites that have their own privacy practices. We may update this policy when our services, website tools, or legal obligations change. The latest version will appear on this page with its updated date.
Contact us
For privacy questions or requests, email info@umrahhospitality.com or use our Contact Us page.